SUPPORT

Workbook Tools support

Start with the browser, desktop, or MCP workflow that needs attention. Do not include credentials or private workbook values in a support report.

Browser tools

Confirm the file is an unencrypted `.xlsx` workbook within the 50 MB limit, then try the sample. All browser editor, extraction, conversion, and comparison work stays on the device.

Desktop Excel Editor

The desktop app writes a fresh value-only XLSX file. It does not preserve formulas, styles, macros, charts, or unsupported metadata. Keep the source workbook until you have checked the saved output.

Workbook MCP

Reconnect the exact resource shown on the MCP page and confirm the authorized Loam workspace contains the imported tables. This product cannot see local files merely opened in the browser or desktop app.

Contact support

Use the Support or feedback control inside Loam after signing in. Include the page, approximate time, browser or client, and exact non-sensitive error text.